Cancellations must be in writing and received by Agent via the mailing address or email address. In the event of a cancellation by Tenant, Tenant shall receive a refund of all payments made by Tenant, less an administrative fee of $250 if the Premises are re-rented on the terms set forth herein. If the Premises are not re-rented on the terms set forth herein, Tenant SHALL NOT be entitled to a refund of any rent payment made hereunder. Notwithstanding anything in this section, it is Agent’s policy to work with Tenant in the event Tenant must cancel due to unforeseen circumstances. This includes efforts to move Tenant’s stay to another available time or booking new guests for the same dates in order to offer the greatest refund possible. Circumstances beyond the control of the Agent which may cause the property to be unavailable arise from time to time (“force majeure”). In such circumstances, Agent shall apply commercially reasonable efforts to make alternative arrangements. In the event such alternative arrangements are not available, Tenant shall rely solely on trip insurance.